Refund Policy(City Speakeasy Risk-Free Enrollment Guarantee)
We give every class our City Speakeasy Enrollment Guarantee - that you will absolutely love it or your money back! Our Class Cancellation/Transfer and Refund Policy is as follows: If you are not satisfied or your schedule has changed, you may cancel or transfer classes for a full refund* BEFORE the second class date. After this period no refunds will be given.
*Full refund with return of unused Textbook and Immersion Guide. If the books are not returned, we will reduce $40 from your refund.
Class Minimum Enrollment Policy
We want your group class experience to be the very best, so our classes have a minimum of 6 students in order to run. In the case of a class not meeting the student minimum, we will inform you 2 days before your class' scheduled start date and auto-enroll you in the next upcoming date for that specific class. If this an issue, you must contact us at hello@CitySpeakeasy.com and we provide other options, such as convert your tuition into private lesson time or refund you in full. *NOTE: In the case where 2 classes in a row are cancelled, we will automatically refund you in full. This is a very rare occurrence, but something that can happen.
Class Transfer Policy
If after the first class you realize you’re in the wrong level or would like to move class days, please email hello@CitySpeakeasy.com and we will do our best to accommodate moving you to a new class. Transferring you is dependent on class capacity and minimum enrollments: We will be unable to move you if the destination class is full or if it will bring your current class' student enrollment under the required minimum(6). We have this policy in place to assure the highest quality class experience for all students. Thanks for your understanding and cooperation.
Semester Transfer Policy
If you would like to transfer to a class in a different semester, we can move you under 3 conditions:
1. Your current semester must be before week 3.
2. You must pay a $60 transfer fee.
3. There must be enough room in the class you are requesting to move into to accommodate you.
Please email hello@CitySpeakeasy.com and we will do our best to accommodate moving you to a new semester.
Private Lesson Cancellation Policy
You must cancel 24 or more hours before your scheduled lesson in order to reschedule. Our management and teachers need time to coordinate these private lessons, so any time within 24 hours will be non-refundable. Thanks for your understanding!
Private Lesson Travel Policy
There are Additional Fees to travel to your location:
1. Manhattan Borough: $5/session
2. Surrounding Boroughs: $10/session
Class is more fun with friends. Register for any group class together(Change 'Quantity' to 2 or more at checkout) and automatically receive 10% off your classes! ** This cannot be redeemed if using a coupon or discount of any kind.
Since alcohol is allowed in our Language Classes, you must be 21 or over in age to take a class. *This age requirement does not apply to Private Foreign Language Lessons.
Makeup Lesson Policy
Not to worry if you miss a class! Our curriculum is setup so that you will know what lesson is taught each and every class, there or not. You will be equipped right from the get-go with all the study materials and homework you will need to ensure you’ll be caught up for the next class (provided you do your homework, of course!). Additionally, our proprietary “Absent & Review” packets are available in your Student Dashboard library. This assures you'll have access and the ability to practice everything you missed in class. On top of that, you will have access to your teacher’s and classmates’ emails so you can freely email the teacher and/or students with questions or ask for help. If you still need help getting back up to speed, we offer current students discounted private lessons.
By default, if you receive a deal or coupon from an outside website, company, or event, you are under their Terms, Conditions, & Policies, as well as City Speakeasy’s. * In most cases you are not eligible for the “City Speakeasy Guarantee.”
Room Rental Policy
City Speakeasy rents it rooms from other companies. Any issues arising over the classes, teachers, or other personnel are issues of City Speakeasy alone and are unrelated to the rental business. Please email us hello@CitySpeakeasy.com if you have any questions.
Lost Book Policy
If you lose your book(s) we can give you a new one for: Textbook: $20, Immersion Guide $10
By registering for a class or private lesson you agree to subscribe to our mailing list.
* Your email address will never be sold or shared and will only be used for updates on your classes and newsletter distributions. You may unsubscribe at any time.
Email Anti-Spam Policy
We will never send you spam or other garbage! We Promise!
City Speakeasy is not responsible for any loss of personal property or injury. By taking a class or private lesson with City Speakeasy you waive any rights that could hold City Speakeasy, LLC and its employees liable to any claims, suits, damages, injuries, losses, costs and expenses that may occur. Our Classes include alcohol so know your limits!
Denial of Service Policy
We foster a safe and respectful environment for our students and staff at City Speakeasy. To maintain this standard, City Speakeasy, LLC reserves the right to deny anyone who is deemed disruptive, disrespectful, harassing, or a concern to any of our students or staff.
* Below is an extended Accident & Waiver form. You agree to this by signing up for a class, private lesson, or program.
Accident Waiver & Release of Liability Form
I HEREBY ASSUME ALL OF THE RISKS OF PARTICIPATING AND/OR VOLUNTEERING IN THIS ACTIVITY OR EVENT with City Speakeasy, including by way of example and not limitation, any risks that may arise from negligence or carelessness on the part of the persons or entities being released, from dangerous or defective equipment or property owned, maintained, or controlled by them, or because of their possible liability without fault.
I acknowledge that this Accident Waiver and Release of Liability Form will be used by the event holders, sponsors, and organizers of the activity or event in which I may participate, and that it will govern my actions and responsibilities at said activity or event.
In consideration of my application and permitting me to participate in this event, I hereby take action for myself, my executors, administrators, heirs, next of kin, successors, and assigns as follows:
(A) I WAIVE, RELEASE, AND DISCHARGE from any and all liability, including but not limited to, liability arising from the negligence or fault of the entities or persons released, for my death, disability, personal injury, property damage, property theft, or actions of any kind which may hereafter occur to me including my traveling to and from this event, THE FOLLOWING ENTITIES OR PERSONS: City Speakeasy llc. and/or their directors, officers, employees, volunteers, representatives, and agents, the activity or event holders, activity or event sponsors, activity or event volunteers; (B) I INDEMNIFY, HOLD HARMLESS, AND PROMISE NOT TO SUE the entities or persons mentioned in this paragraph from any and all liabilities or claims made as a result of participation in this activity or event, whether caused by the negligence of release or otherwise.
I acknowledge that City Speakeasy and their directors, officers, volunteers, representatives, and agents are NOT responsible for the errors, omissions, acts, or failures to act of any party or entity conducting a specific event or activity on behalf of City Speakeasy.
I understand that at this event or related activities, I may be photographed. I agree to allow my photo, video, or film likeness to be used for any legitimate purpose by the event holders, producers, sponsors, organizers, and assigns.
The accident waiver and release of liability shall be construed broadly to provide a release and waiver to the maximum extent permissible under applicable law. I CERTIFY THAT I HAVE READ THIS DOCUMENT, AND I FULLY UNDERSTAND ITS CONTENT. I AM AWARE THAT THIS IS A RELEASE OF LIABILITY AND A CONTRACT AND I SIGN IT OF MY OWN FREE WILL.
Policies last updated: 06/01/2018